Clear and fair refund terms for your peace of mind.
If you request a refund more than 3 days before your policy coverage start date, you are eligible for a 100% refund with no questions asked.
If your Ukrainian visa application is rejected and you request the refund more than 3 days before the policy start date, we offer a full refund upon providing official rejection documentation.
If there was an error in policy processing or incorrect information due to our system, we provide immediate full refunds regardless of timing.
If you request a refund 3 days or less before your policy coverage period begins, refunds are not available as the insurance protection is about to become active.
Once your policy coverage period has started, refunds are not available as the insurance protection is already active.
If you have used the policy for any medical services or claims, even if minimal, the policy cannot be refunded.
Simple change of travel plans within 3 days of policy start or after the policy period has begun does not qualify for a refund.
We verify your eligibility and policy status within 24 hours.
Approved refunds are processed back to your original payment method within 5-7 business days.
Note: Processing times may vary depending on your bank or payment provider. We will provide you with a confirmation and tracking information once your refund is processed.
Our refund specialists are here to help you with any questions or concerns about your refund request.
LIMITED LIABILITY COMPANY "WELCOME TO UKRAINE" (LLC "WELCOME TO UKRAINE")
Ukraine, 03151, Kyiv, Ushinsky str, bldg. 40, office 302
USREOU code 44559356
Tel: +380 93 542 67 32
Refund Support: [email protected]
General Information: [email protected]
Response Time: Within 24 hours